Refund & Cancellation Policy

Effective Date: January 01, 2026 | BLU Creativity

01. Service Nature & Scope 02. Account Classifications 03. Retainers & Advance Deposits 04. Milestone-Based Projects 05. Third-Party Costs & Ad Spends 06. Performance & ROI Disclaimers 07. Inactivity & Project Pause 08. Asset Revocation Rights 09. Rare Refund Eligibility & Fees 10. Disputes & Chargebacks

At BLU Creativity, we provide specialized digital marketing, branding, web design, creative content, and advertising services. Because our deliverables consist of digital media, specialized strategy, and immediate labor allocation, all payments are subject to the following terms.

Standard agency policy: Digital services, creative labor, and custom media strategy are non-tangible and non-reversible. Sales are generally final and non-refundable.

All work executed by BLU Creativity ("Agency," "we," "us," or "our") involves custom labor, strategy, and allocation of creative resources. By remitting payment, initiating a project, or signing a proposal, the client ("Client," "you") acknowledges that digital agency deliverables cannot be returned or undone, and that all payments made are non-refundable except as expressly provided in this Policy.

A. Enterprise & Corporate Accounts:

For corporate accounts operating under a signed Master Services Agreement (MSA), Statement of Work (SOW), or custom purchase order (PO), the termination notice and billing terms specified in that contract supersede this standard policy. Cancellations without cause require the written notice period stipulated in your SOW (e.g., 30–60 days), and billing continues through the notice period.

B. Sole Proprietorships & Individual Accounts:

Payments made by individual consultants, freelancers, or sole proprietors via personal/business credit cards or bank transfers are treated as business transactions for agency services. Personal financial changes, shifts in business strategy, or internal partner disputes do not qualify for refunds once work has commenced.

Advance Deposits & Setup Fees: Initial deposits paid to secure agency bandwidth, scheduling, or campaign onboarding are strictly non-refundable.
Monthly Retainer Subscriptions: Ongoing management fees (SEO, Social Media Management, Paid Ad Account Management) are billed in advance. Cancellations take effect at the end of the current billing cycle. No prorated cash refunds are issued for unused days within an active cycle.

For fixed-scope projects (Brand Identity, UI/UX Design, Website Development) divided into project phases:

Fees associated with completed, presented, or approved milestones are non-refundable.
If a project is cancelled mid-way, BLU Creativity will calculate total billable hours and creative assets produced up to the formal cancellation date. Any unearned deposit balance may be credited as a BLU Creativity Service Credit at our sole discretion. No cash refunds will be provided.

BLU Creativity is not liable for and cannot refund pass-through expenses paid directly or indirectly to third-party providers. This includes media budgets paid to Meta Ads, Google Ads, LinkedIn Ads, third-party software licenses, web domain registrations, server hosting fees, premium plugins, or stock media licenses.

Marketing performance, conversion rates, click-through rates, and search engine ranks depend on external variables, platform algorithms, market competition, and consumer trends. BLU Creativity does not guarantee specific lead volumes, revenue growth, or search rankings. Subjective dissatisfaction with commercial performance metrics does not constitute grounds for a refund.

7.1. Project Abandonment: Projects stalled for more than thirty (30) consecutive calendar days due to client delay or failure to supply required assets/feedback will be classified as "Dormant." Dormant projects are not eligible for refunds. Reactivation requires a 15% re-initiation fee.

7.2. Temporary Campaign Pause: Active retainer clients may request one temporary campaign pause per year (up to 30 days) with 14 days' advance written notice. Retainer balances will be credited toward future billing cycles upon resumption.

In the event of an unpaid invoice, unauthorized payment dispute, or premature termination before full payment, BLU Creativity reserves the right to immediately revoke access to, unpublish, or suspend transfer of all pending creative work, website source files, domain permissions, and campaign collateral produced during the engagement.

A partial cash refund will only be evaluated if BLU Creativity fails to commence work within fourteen (14) business days of receiving full payment and onboarding assets, or if both parties mutually terminate in writing before work begins. In all approved refund instances, non-recoverable payment gateway processing fees and remitted statutory taxes (GST) will be deducted from the refund amount.

Clients agree to attempt direct resolution with BLU Creativity prior to initiating credit card chargebacks or bank payment disputes. Unauthorized chargebacks will result in immediate campaign suspension and legal collection proceedings.

BLU Creativity

Attn: Accounts & Billing Department

Email: info@blucreativity.in

Website: www.blucreativity.in

Location: Hyderabad, Telangana, India